About us
Sanctuary Hotels and Resorts, a place for encounters, business success and leisure opportunities.
Our vision
Provide quality service to customers in order to satisfy the demands and expectations of each guest.
- Uphold our reputation amongst our guests, partners and wide scaled community
- Apply and set high standards of service quality to create memorable experiences
- Be socially and sustainably conscious
Our mission
- Our mission
To our partners
Sanctuary Hotels and Resorts will continue diversifying its hospitality services, thereby meeting the wishes and needs of all parties: guests, business partners, travel agencies, NGO, government and sports institutions, employees, owners and suppliers.
- Our mission
To our people
Accepting new knowledge is a condition for progress including quality training and education. We push towards constant communication between all departments, support teamwork, personal responsibility and initiatives.
- Our mission
To our guests
Guest satisfaction is of upmost importance to us and we try with our quality of services to exceed their expectations. We recognize their requirements through open communication, satisfaction monitoring and analysis of compliments and complaints.
Our commitment to sustainability
Sanctuary Hotels and Resorts has always placed its efforts in shaping a greener, more responsible tourism industry. We wish for every guest to share our story of commitment and care; that every holiday leaves a positive impact to the environment and local community.
“Sustainability and the hospitality business allows not only better practices for people and our environment, it has a deep impact on guest satisfaction, loyalty and trust”
Tram Nguyen, Sustainable Coordinator
Management
Henri Pierre Leveillard
Director of Operations
General Manager of Sanctuary Luang Prabang Hotel
Benoit Meunier
General Manager of Sanctuary Pakbeng Lodge
Danielo Andrianaly
General Manager of Sanctuary Nam Ngum Beach Resort
Trusted Partners
